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FAQ

How accurate are your self-tests?

Self Care self-tests are based on the latest scientific methods for a quick diagnosis. Our tests are CE certified and have an accuracy of more than 95%. They are very accurate. In addition, all our tests are developed and produced within the EU.

 

Why should I buy a test instead of googling my symptoms?

Not all health related sites on the internet are reliable sources of information. You should therefore be careful with who you trust. A health test is much more accurate than just googling your symptoms.

 

Why should I buy a self-test?

If you have any doubts about your health, you can use a self-test to get detailed information about your health problem. Health problems are often not taken seriously and symptoms are ignored. With self-tests by Self Care, you can check your health independently and conveniently from home. Your family planning can also be helped by our tests.

 

Are medical self-tests complicated?

No, the application and execution of our self-tests is easy to understand. All self-tests come with a detailed manual to assist you in the process. All tests can be done alone and without any outside help. They are simple, fast and extremely accurate and designed to be easy to use at home.

 

I am afraid to take my own blood. Is the procedure painful?

If you’ve ever had a common mosquito bite, that’s similar. So it is not painful. The least painful method is to use the middle finger or ring finger. There are fewer nerve endings here. Make sure your fingers are warm and massage your finger for a few seconds before taking the test.

 

What should I do with my results?

If you have a positive result, we recommend that you consult your doctor and discuss the following steps on your health and see if further treatment is needed.

 

What should I do if the test result is negative, but I still have symptoms?

Persistent symptoms can have different causes. The symptoms may be present due to another cause. If the symptoms persist, seek medical attention immediately.

 

The test line (or dot) is different from the control line (or dot). Is that problematic?

No, that’s not a problem. The colors may differ. It does not matter which line is stronger. Even a weak 2nd line (dot) indicates a positive test result.

 

How long does it take for the self-test to be delivered to my home?

All Self Care products are shipped with PostNL Priority Mail.  It takes about 1 to 2 days before the self-test is delivered to your home.

 

I do not want the self-test delivered to my home.

No problem, you can add your desired delivery address at checkout.

 

How can I return the product if I am not satisfied?

If the product has not been used, you can return it to us. We will refund the price of your product (less shipping costs).

 

If you need help or have any questions, please contact Self Care Customer Service at customersupport@selfcarebv.nl. Our team is here for you Monday through Friday from 9:00 am to 5:00 pm (GMT).